Service Desk
Telephone: +44 (01392) 286500
Our Service Desk fields all service requests from clients whether they are simple
enquiries, technical support calls, bug reports, publishing instructions or bookings
for training.
The Service Desk operates between 9:00am and 5:30pm on weekdays. We offer an out-of-hours
(24/7) service for clients who have contracted for this option.
You can report incidents, make requests or submit changes regarding your IT infrastructure
through the Service Desk. You can also book remote or other forms of training, report
issues with bespoke software or instruct us to publish, amend or remove articles
from any web sites we maintain for you.
Please contact the Service Desk directly on +44 (01392) 286500 or by email to the
most appropriate address below (to help us route your email to the right team):-
The Service Desk keeps clients regularly informed about progress on their instructions,
but feel free to contact us at any time for an update.
You can report and track technical support issues yourself via
support.rrs.co.uk
as well as checking on the status of critical IT services that we maintain for your
organisation provided you have login details.
Each request you make through the Service Desk is given a unique reference. It is
extremely useful if you can quote this reference in all communications.